Frequently Asked Questions

Simply add any 3 straps to your cart and the lowest-priced item will be automatically free at checkout. No code needed. You can mix and match any styles.

Our Buy 2, Get 1 Free offer cannot be combined with other discount codes. Only one promotion is applicable per order.

Yes! Our straps are compatible with all Apple Watch models, including Series 1 through 10, SE, Nike, Hermes, and Ultra.

Yes. All our straps are adjustable and designed to fit a wide range of wrist sizes. For link-style straps, we include a tool to remove links easily.

It’s simple. Press the release button on the back of your Apple Watch, then slide the strap out. Insert the new strap until you hear a click.

Most of our straps are not waterproof and should be kept away from water or sweat to maintain their quality and finish.

Our straps use stainless steel and high-quality materials, but if you have sensitive skin or known allergies, try the strap for a short time first.

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days. International orders may take up to 15 business days.

Contact us within 24h at support@novastraps.com if your order hasn't shipped. We'll do our best to help.

You’ll receive a confirmation email with a tracking link once your order ships. You can also track it on our website.

No, but creating an account lets you track and view order history easily.

We offer hassle-free returns within 10 days. Items must be unused and in original packaging. Email us to start a return.

Yes, as long as the item is in good condition. Just contact us by email and we’ll guide you.

We accept Visa, Mastercard, American Express, Apple Pay, and PayPal. All payments are securely encrypted.

Yes! We use SSL encryption and never store your payment info.