Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Times
We ship worldwide. Estimated delivery times are:
- USA: 5–10 business days
- Europe: 5–15 business days
- International: 7–20 business days
Please note that delivery times may vary depending on your location and customs clearance.
Shipping Fees
We offer Free Worldwide Shipping on orders over $30 USD. Orders under this amount will be charged a flat rate shipping fee, calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking link via email. You can also track your order on our website at any time.
Customs & Import Taxes
NovaStraps is not responsible for any customs duties, taxes, or additional charges that may apply to international orders. These are determined by your local customs office.
Lost or Delayed Orders
If your order is delayed or missing, please contact us at support@novastraps.com. We’ll do our best to assist you.
Please make sure your shipping address is correct before placing your order. We are not responsible for packages lost due to incorrect or incomplete addresses.
Questions?
If you have any questions about shipping or your order, feel free to contact us anytime at support@novastraps.com. We’re here to help!